In a June, 2018 audit of paging logs at North Shore Hospital, the caller’s name or contact number was missing in 40% of pages from surgical wards and over 50% in pages from medical wards.
Aim
100% of page recipients know who is calling and reason for the page by September, 2018.
Intervention
- Introduced Smartpage which pre-populates:
- Requestor Name, Contact number, Ward, and Patient NHI
- Go-Live for Smart Page for daytime use will be the week of 27 August.
Conclusions
Because Smartpage pre-populates the contact information, the page recipient receives this information 100% of the time.
Having this information reduces the time to respond to the page, which improves patient care and staff experiences.
Project Team
Team Member
- Jenna Jacobsen Toeono
- Shane Fullam
Project Sponsors
- Penny Andrew, Director of Institute for Innovation and Improvement (i3)
- Stuart Bloomfield, Chief Information Officer
Next Steps
- (September 2018) Roll out Smartpage to all house officers who receive pages
- Share results with page senders and recipients and ask for feedback on the new device.
Jenna Jacobsen Toeono
Health Informatics Fellow, Innovation & Improvement
Shane Fullam
Information Systems Specialist | Health Information Group
Dr Penny Andrew
Director of Institute for Innovation and Improvement (i3)
Stuart Bloomfield
Chief Information Officer